EnviroGroup Terms and Conditions
1. Special Offers & Discounts
1.1 Special offers, sales and discounts are based on the standard retail price for that product.
1.2 Multiple offers/discounts may not be used on the same product purchase.
1.3 Special discounts, offers and giveaways are applicable for new quotes on full price, products and services only.
1.4 Customers must inform EnviroShop about any relevant discount, offer or giveaway upon initial contact before the first quote for the relevant product or service is issued. It is the customer’s responsibility to ensure that specific reference to any relevant discount, offer or giveaway, for which the customer is eligible, is included on any quote before it is signed and accepted.
1.5 EnviroShop reserves the right to change these terms and conditions at any time.
Customer Contract Terms
1. Nature of the Contract
This Customer Contract document is important. Please read carefully and indicate whether you accept these Terms & Conditions set out below before you sign your authority to agree with these Terms & Conditions. These Terms & Conditions will comprise your Customer Contract with EnviroGroup. You may also wish to print these Terms & Conditions and keep a copy for your records. The commencement date of the Customer Contract is the date you accept the offer and sign the Customer Contract.By signing this Customer Contract you (the Customer) agree to pay EnviroGroup the Contract Sum to design, supply, install and commission a Grid Connected Solar Power System (the System).
2. Purchase & Supply of System
2.1 You (the Customer) agree to purchase the System/s, which you have selected upon consultation with Us (EnviroGroup), on and subject to the Terms and Conditions set out in this Customer Contract.
2.2 EnviroGroup agrees to sell the System to the Customer and to deliver and install the System at the Customer’s premises in accordance with this agreement.
2.3 The Customer agrees to purchase the System from EnviroGroup, take delivery of the System at the Customer’s home and allow EnviroGroup to install the System at the Customer’s premises in accordance with this agreement.
2.4 The Customer agrees that you are responsible for confirming with your local council any planning laws, Heritage Overlay and any other restrictions that may limit your right to install your System at the premises indicated on the Customer Contract. You must notify us immediately if your local council and/or Body Corporate prohibits the system. Upon this notification you will be refunded subject to the Termination Event as outlined in Section 8 of the Customer Contract.
2.5 Subject to Clause 5 (Authority to Install), your agreement with EnviroGroup commences, and you are bound by it upon receipt of the Terms and Conditions and when you sign the Customer Quote Agreement.
2.6 If there is any inconsistency between the Customer Quote Agreement and these Terms and Conditions, these Terms and Conditions will prevail to the extent of that inconsistency.
3. Price & Payment
3.1 The Purchase Price for the System is the Purchase Price shown for that system on the Customer Contract Agreement and is valid for a period of seven (7) days from the date of the contract.
3.2 In addition to the Purchase Price, the customer agrees to pay any fees or other amounts specified in the Offer at the time or times specified.
3.3 The payment or method of payment by the Customer to EnviroGroup will be detailed on the Customer Quote Form.
3.4 You may pay the Purchase Price in full at the time of your purchase at the purchase price agreed with EnviroGroup or, if we agree, under a payment plan in accordance with clause 3.4(“Payment Plan”).
3.5 The customer agrees to make a deposit payment as agreed at the time of accepting the Customer Quote and in accordance with our Terms of Payment.
3.6 The balance of any Contract Sum shall be paid on or before the date of installation in accordance with your Terms of Payment unless a Payment Plan has been agreed as per clause 4.
3.8 EnviroGroup reserves the right to charge interest on any overdue payment due under EnviroGroup’s agreement with the Customer at a rate of 15% per annum calculated on a daily basis.
4. Payment Plan
4.1 You may apply to pay the Purchase Price under a Payment Plan. EnviroGroup may refuse your application at its absolute discretion.
4.2 If EnviroGroup accepts your application to pay under the Payment Plan you must:
a) pay EnviroGroup a deposit as set out in your Payment Plan Agreement;
b) pay the remaining balance over the agreed installment period via direct deposit from your nominated bank account as outlined in your agreement;
c) the agreed installments will commence upon completion of installation of your System by EnviroGroup.
4.3 The Payment Plan may not be available in conjunction with any special offers, promotions or discounts unless EnviroGroup otherwise agreed.
5. Authority to Install
5.1 You authorise EnviroGroup (and its employees, agents or contractors) to install the System or systems which you have agreed to purchase, at the address set out on the Customer Quote Agreement.
5.2 You warrant that you are the rightful owner of the property located at the address as set out on the Customer Quote Agreement. You must ensure that EnviroGroup and its employees, agents and contractors have sufficient access to that property, at whatever times it or they may reasonably require, in order to install the system.
5.3 Upon confirmation of the installation date for the System the Customer will ensure that on the day of the agreed installation date:
a) the customer agrees to ensure the removal of any large objects and/or obstructions which may inhibit access to the agreed installation area prior to the day of installation;
b) the customer agrees to restrain or remove any pets, animals and/or wildlife on the day of the agreed installation that may inhibit and/or obstruct the installation area;
c) the customer agrees to restrain or remove any pets, animals and/or wildlife on the day of installation that may be deemed as threatening or harmful to EnviroGroup’s employees, agents and contractors or to be at risk of harm during the installation.
6. Ownership & Risk
6.1 Ownership of a solar system will pass to the purchaser upon payment in full of the Purchase Price for that system.
The property and legal title to the goods remains with EnviroGroup until they and all other goods previously supplied by EnviroGroup whether under this or any other contract (collectively referred to as the goods) have been paid for the by the purchaser.
Goods are identified by their serials numbers and/or corresponding entries in any documentation and correspond to entries in EnviroGroups register.
Until the goods have been fully paid for:
- EnviroGroup by its servant or agent may enter the purchases premises or elsewhere at any time without notice to inspect the goods
- The purchaser must store them including other goods into which the goods have been incorporated, in such a manner as to show clearly that the goods are the property of EnviroGroup.
- The purchaser much deliver the goods to EnviroGroup on demand, and in default of delivery, EnviroGroup may by its servants or agents enter the purchaser’s premises or elsewhere at any time without notice to repossess the goods.
- The goods fully remain the property of EnviroGroup until the account is paid for in full.
- The purchaser is not entitled to make any deductions from the price of the goods for any set off or counter claim.
6.2 From the time of dispatch from EnviroGroup’s premises or any other location and until delivery to the Customer’s home, the risk of any loss or damage to or deterioration of the System for whatever cause except in the case by any third party, shall be borne by EnviroGroup. From the time of delivery of the System to the Customer’s premises, the risk of any loss or damage to or deterioration of the System shall be borne by the Customer as outlined in 9.3.
6.3 Risk in the solar system will pass to you when that system is installed at the address shown in the Customer Contract.
7. Delivery and Installation
7.1 EnviroGroup will arrange for the System to be delivered and installed at the Customer’s nominated address on the Customer Contract on the agreed installation date.
7.2 Envirogroup may need to change the Customer’s agreed installation date in the following circumstances:
a) where there is a shortage of stock availability;
b) where there is a shortage of installer availability
c) where there is inclement weather that affects the installation
d) by an act of Force Majeure
e) the nature of the Customer’s property results in unanticipated installation factors or requires additional equipment necessary to install the System
f) any other circumstances reasonably requiring EnviroGroup to change the Customer’s installation date.
EnviroGroup will use its best endeavours to give reasonable notice to the Customer if the Customer’s installation date needs to be changed.
7.4 Prior to installation of the System every effort is taken by EnviroGroup to identify all existing electrical wiring of the Customer’s installation address as set down in AS/NZS 3000 Electrical Installations (known as the Australian/New Zealand Wiring Rule and the Victorian Service and Installation rules) as being compliant for installation of the System. If the Customer’s switchboard and/or wiring does not comply with current safety standards or otherwise requires replacement or upgrade the cost of the replacement or upgrade is payable by the Customer. But at law the Customer can get alternate quotes.
7.5 If difficulties with site access are encountered that were not notified to EnviroGroup at the time of quote and/or site visit by EnviroGroup to the Customer, additional costs incurred in ensuring the safety of our installers may be payable by the customer.
The customer is permitted to cancel or terminate the contract at their discretion if the price adjustment is more than 10% higher than the original quotation.
8. Design and System Performance
8.1 The performance of the system is subject to a number of variable factors (including but without limitation, the hours of sunlight, cloud cover and weather patterns, the location of the solar power system, and the location of surrounding structures and flora)
8.2 The Company warrants that it will use its best endeavours to install the System in a position that is likely to maximize the performance of the system, in accordance with the Customer’s approval.
Where there are shading obstructions or concerns that affect the maximum performance of the System, such as flora or existing buildings, the Company will ensure our best effort to make the Customer aware of any associated reduction in performance. EnviroGroup will seek approval from the customer to proceed with the installation before proceeding with the works.
8.4 The Company does not warrant that the performance will exactly match the expected output.
8.5 Commissioning of the System shall be deemed to have occurred when the system commences operating on the Site in accordance with the specification set forth in this Customer Contract.
8.6 EnviroGroup is neither liable for, nor responsible for, installation of bi-directional solar meters, or any other metering device.
8.7 Once the System is installed and commissioned it is considered in “operation”, even when permission has yet to be received from Energysafe Victoria, or the relevant distribution company, to turn the system “on” and begin producing power.
8.8 EnviroGroup will provide the Customer with a System manual to explain the functions of the System
9. Government Rebates and STC’s (Small Scale Technology Certificates)
9.1 The Customer may be entitled to receive a grant, rebate, feed-in tariff or other benefit in the form of STC’s from the Commonwealth or State Government as a result of the purchase or installation of the System purchased. EnviroGroup does not warrant that you will necessarily receive that grant, rebate or other benefit.
9.2 The financial benefit of these STC’s supplied to you by EnviroGroup, or the total price given to you by EnviroGroup, can vary from day to day and is subject to change without notice.
9.3 In the event there is a change in the value of the STC price after the Quote has been provided, EnviroGroup will notify the Customer of the new total amount payable and reissue the Quote with the varied price.
9.4 EnviroGroup at its discretion can withdraw a quote at any time due to a change in the value of STC’s, supplier pricing and other events that affect pricing beyond EnviroGroup’s control.
9.5 If the customer has elected to assign their STC’s in respect for the System to EnviroGroup:
a) the Customer will receive a Point of Sale discount on the price payable by the Customer, which will be detailed on the Customer Quote Form;
b) the Customer agrees to complete all such prescribed Forms and perform all such actions to give effect to the assignment of STC’s to EnviroGroup.
9.6 You authorise EnviroGroup to apply for that grant, rebate or other benefit in your name and to receive payment of that grant, rebate or benefit on your behalf.
9.7 You agree to sign all documents EnviroGroup may require, and to take any other action EnviroGroup may require, in order to obtain payment of that grant, rebate or other benefit.
9.8 You acknowledge that, in certain circumstances, the Commonwealth or State Government may require you to repay the grant, rebate or other benefit. EnviroGroup will have no responsibility to you in the event that you are required to repay the grant, rebate or other benefit.
9.9 If you receive a STC as part of the System price included in your Customer Contract and EnviroGroup is unable to claim your STC’s from the relevant authority on your behalf (as a result of something you have done), you must repay EnviroGroup the value of the STC discount within 30 days of receiving notice to do so.
10.1 EnviroGroup warrants that the installer of the System will be suitably qualified and experienced; will be duly licensed and/or registered; will be accredited for installation of the System/s with the CEC (Clean Energy Council) and/or any other relevant body.
10.2 The Company shall be responsible for any defect/s in the equipment supplied by the company, for faulty workmanship of the Company appearing in the work and for the operation and performance of the whole system as stated on the Customer Quote Agreement.
10.3 The Company reserves the right to charge a fee (“Call Out Fee”) payable by the Customer should the Company send a representative to the site of installation in response to a perceived failure of the System, or fault in workmanship, where said fault is not found to be caused by a fault or defect in the materials and/or workmanship supplied by the Company.
10.4 The Company will not be responsible for the loss or damage to any of the client’s property, real or personal, or for any faults or defects in the System due to misuse or damage cause by others, including the Client, or if the system fails to operate due to any or all of the following including but without limitation:
a) an event of Force Majeure;
b) atmospheric electrical discharges;
c) flooding or water damage;
d) the data supplied by the Client was inaccurate or untrue;
e) improper maintenance by the Client;
f) the Client has failed to maintain the Site to ensure that there is not obstruction to the successful operation of the System;
g) unauthorized repairs, modifications or additions by the client;
h) faulty operation of Client equipment;
i) System fails to operate due to climate conditions beyond that which could be reasonably anticipated having regard to recorded weather patterns;
j) any other cause beyond the control of the Company.
11.1 EnviroGroup may terminate this contract in the event that the Customer fails to comply with the Terms and Conditions of the Customer Contract.
11.2 If EnviroGroup terminates this contract because you have failed to comply with the terms of this Customer Contract, the Customer may have to pay any associated costs (including but without limitation, legal costs).
11.3 The Customer may not terminate the Customer Contract, revoke any authority granted under it, or elect to not purchase a solar system, otherwise than in accordance with this clause or as otherwise permitted by law.
11.4 The Agreement between EnviroGroup and the Customer will terminate upon the following event occurring (Termination Event*):
|If the Customer cancels the Agreement to any statutory cooling off rights (10 days from the signed Customer Contract)||Full refund of moneys to Customer. If EnviroGroup has provided any products to the Customer and those products are not returned in the state in which they were supplied, a reasonable charge for those products may be deducted.|
|Where a Government program providing subsidies and incentives is significantly changed or cancelled||Full refund of monies to Customer within 60 days from Termination Event|
|If a Force Majeure Event occurs||Full refund of monies to Customer within 60 days of Termination Event|
|Where asbestos is discovered at the Customer’s premises that was not advised at the time of quote||EnviroGroup will charge a cancellation fee equivalent to the greater of $500 or 10% of the Customer order value. All other monies will be refunded except if EnviroGroup has provided services to the Customer, then EnviroGroup reserves the right to deduct any reasonable cost incurred by EnviroGroup or a third party including any site consultation fees|
|Where site access to the Customer’s home renders EnviroGroup unable to complete the installation of the System and EnviroGroup was not notified of access difficulties at the time of quote||EnviroGroup will charge the Customer a cancellation or re-booking fee equivalent to $500 or 10% of the customer order value. All other monies will be refunded except of EnviroGroup has provided services to the Customer, then EnviroGroup reserves the right to deduct any reasonable cost incurred by EnviroGroup or a third party including any site consultation fees|
|If the system cannot be fitted to the Customer’s roof due to an error by EnviroGroup||Full refund of monies to Customer within 60 days from Termination Event|
|If due to a refusal by your local council due to Heritage or local council restrictions you are advised you are not permitted to install a System||Full refund of monies to Customer within 60 days from Termination Event|
|Where the Customer’s home has a dangerous switchboard or wiring that is determined at the time of installation, and the Customer is unwilling to have this rectified at the Customer’s own expense||EnviroGroup will charge the Customer a cancellation fee equivalent to the greater of $500 or 10% of the Customer order value. All other monies will be refunded within 60 days from Termination Event except if EnviroGroup has provided services to the Customer, then EnviroGroup reserves the right to deduct any reasonable cost incurred by EnviroGroup or a third party including any site consultation fees.|
12.1 If on the day of installation it is identified that the scope of works required is outside of items listed on the Customer Contract at the time pre-installation inspection the installer shall advise the Customer immediately. Envirogroup will reissue the quote according to the Installer requirements.
These changes may include but are not limited to:
– Roof structure/support integrity compromised
– Hazardous materials/asbestos located in roof cavity
– Weak, cracked or brittle tiles/materials on roof area
– Non-compliant or dangerous wiring systems
12.2 To the extent permitted by law, the validity, interpretation and performance of this Customer Contract will be governed by the law of the State of Victoria and the Commonwealth of Australia.
12.3 No failure, delay, relaxation or indulgence by either party in exercising any power or right conferred upon it under this agreement will operate as a waiver of that power or right.
12.4 This agreement may not be varied except by written instrument executed by the parties.
12.5 The Customer may not assign or otherwise transfer the benefit of this agreement without EnviroGroup’s prior written consent.
12.6 Information regarding government assistance schemes, feed-in tariffs and other programs is believed to be correct at the time of consultation and publication, but this information can change without notice.
12.7 EnviroGroup is not responsible for any inaccuracies, or for any losses caused by third parties or changes to government assistance schemes, feed-in tariffs or other programs.
12.8 Any projections of future financial performance have been prepared in good faith, but are for illustrative purposes only. Customers are encouraged to seek their own financial advice with regard to the potential financial returns associated with their System.
12.9 If you, the customer, do not have an appropriate meter at your premise, EnviroGroup will contact your distribution company to arrange for the installation of an appropriate meter. The costs of installing an appropriate meter are to be borne by you (see Buyer’s Guide, section B), and do not form part of the System Price.
12.10 You, the customer, acknowledge that there may be delays in your distribution company installing an appropriate meter, and this may delay your ability to use the solar PV system and receive feed-in tariffs.
12.11 Whilst installing a solar PV system should help to reduce your energy consumption, actual energy savings will vary depending on a range of factors, including changes in usage patterns, weather conditions, type and number of appliances.
13. Information and Privacy
13.1 EnviroGroup is committed to protect the security and privacy of all our Customers
13.2 You agree to provide us with all information we may require from you in order to supply you goods and services under this Customer Contract, and to apply for any grant, rebate or other benefit which you may be entitled to receive from the Commonwealth or State Government.
13.3 The information collected by EnviroGroup may include “personal information” within the meaning of the Privacy Act 1988 (Cwlth).
13.4 If you provide us with personal information about another person (such as an additional account holder) or someone else who you nominate to discuss your account on your behalf, please ensure you advise that person about this privacy statement. You must advise us of any other person you wish to discuss your account at the time of your Customer Contract agreement being signed.
14. Nature of Contract
14.1 Nothing in this contract obliges or otherwise requires us to perform any domestic work (within the meaning of the Domestic Works Contractors Act 1995 (Vic))
14.2 This contract sets out the entire agreement between you and us. To the extent permitted by law, all implied terms are excluded.
15. Customer must sign contract to show acceptance all terms and conditions
16. Monitoring Warranty Disclosure:
Some products offered by EnviroGroup feature monitoring over a wired or wireless network. These products require sustained access to the internet for both reporting and warranty purposes.
While EnviroGroup installers can configure wireless systems during installation, changes made to the network and internet connection of the premises which affect products installed by EnviroGroup are not covered by our workmanship warranty.
EnviroGroup will correct any fault covered by our existing workmanship warranty. However, should the source of the fault be identified as a network and internet issue from the site (and not the supplied equipment) a service and/or call out fee will be charged for any work undertaken to repair the fault.