EnviroGroup Workmanship Warranty 5 Years

At EnviroGroup, we want to ensure you are happy with your solar system installation. We offer a workmanship warranty of 5 years for both commercial and residential installations. Certain limitations and exclusions may apply.

Warranty Scope

The workmanship warranty covers any defects that arise from the workmanship in installing your solar panels and solar inverter at the premises specified in the solar system installation contract.
It does not cover the system or any of its components, including the performance of the panels or the inverter (which may be covered by separate manufacturer warranties and under law).

• For all work except the installation of a switchboard, the workmanship warranty period is 5 years from the date of completion of the installation for all residential and commercial properties.
• For work related to the installation of a switchboard, the workmanship warranty period is 1 year from the date of the installation of the switchboard.

Where the workmanship warranty applies, EnviroGroup will either (at its discretion and cost):

• re-do or repair the installation; or
• replace any faulty part with a comparable new or refurbished part so that the installation is no longer defective.

Limitations and Exclusions:

EnviroGroup will not be responsible for the loss or damage to any of the customer’s property, real or personal, or for any faults or defects in the solar system due to misuse or damage caused by others, including the customer, or if the system fails to operate due to any or all of the following including but without limitation:

•  an event of Force Majeure;
•  atmospheric electrical discharges;
•  flooding or water damage;
•  the data supplied by the customer was inaccurate or untrue;
•  any act, omission, misuse, abuse, or damage (whether wilful, accidental or negligent) caused by the customer or a third party;
•  improper use or maintenance by the customer;
•  failure to comply with manufacturer instructions;
•  the customer has failed to maintain the site to ensure there is no obstruction to the successful operation of the solar system;
•  unauthorised repairs, modifications or additions by someone other than an authorised EnviroGroup representative;
•  faulty operation of customer equipment;
•  system fails to operate due to climate conditions beyond that which could be reasonably anticipated having regard to recorded weather patterns;
•  pest damage, corrosion, land or building movement;
•  interference from other devices;
•  general wear and tear;
•  events outside of design range caused by the distributor or network operator;
•  internet (including but not limited to wifi or network) interruptions, changes or issues;
•  a failure to promptly notify EnviroGroup of any defects (customer needs to regularly check system is working properly);
•  any works or parts which were not part of the installation agreement;
  or
•  any other cause beyond the control of EnviroGroup.

At first instance, we will attempt to diagnose and remedy the issue remotely. For this, we will require your assistance.

Warranty Claims

To make a claim under the workmanship warranty, please contact EnviroGroup by one of the following means:

• Email: service@envirogroup.com.au
• Phone: 1300 430 430 (Option ‘2’)

You will need to provide:

•  details of why you believe the installation services were performed in a defective manner;
•  a copy of your invoice, receipt or any other document which provides proof of purchase of the installation services;
•  details of any expenses you have incurred in making your claim; and
•  details of how we should contact you.

We will endeavor to contact you as soon as possible to arrange a time to attend to your concerns, either remotely or in person.

Remedies

If we determine that the installation services were performed in a defective manner but the failure is not a major failure and is capable of being remedied, we will remedy the problem free of charge within a reasonable time.

Statutory Rights

Our workmanship warranty applies in addition to any statutory rights or remedies you may already have, including under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.